Refund Policy

Refunds and Return Policy – ​​Gelsomini Atelier

1. General Return Conditions

  • We accept returns within 14 days of receiving your order.
  • The product must be returned in its original condition, unused, with all tags and in its original packaging.
  • Returns are reserved for products purchased directly on our official website. We cannot process returns of items purchased through resellers or retail outlets.

2. Returns Procedure

  • Contact us at: gelsominiatelier @gmail .com with your order number and reason for return.
  • You will receive a shipping label to return the product.

3. Refund

  • Once we receive and verify your return, we will process your refund within 7-10 business days.
  • The refund will be made to the original payment method. We will send you a confirmation email once the refund is completed.
  • Gelsomini Atelier reserves the right to refuse non-compliant returns.

4. Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer, unless the product has defects or errors in shipping.

5. Defective or Incorrect Products

  • If you received a damaged or incorrect product, please contact us immediately. We will replace the product at no additional cost.

6. Customer Service